Product guide

How it works
RepairOS

From the first customer to final payment: the complete workflow, step by step.

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01
Step 01

Register and configure your shop

Create your account in under two minutes. Add the shop name, logo and business details. Nothing to install: everything runs in the browser.

Add the company name, VAT number and address
Upload your logo for intake PDFs
Configure repair types and standard terms
Invite your technicians and assign specific roles
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02
Step 02

Open a repair ticket

When a customer brings in a device, open a new ticket in a few clicks. Find an existing customer or create one immediately. RepairOS assigns the next ticket number automatically.

Select or create the customer (individual or business)
Record the device brand, model and IMEI or serial number
Describe the issue and record the device condition with photos
Print or email the intake PDF with its QR code
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03
Step 03

Manage the repair

The technician updates the ticket while working. Every status change records the date, time and operator, while the customer follows progress through the TRK portal.

Configurable statuses: In diagnosis โ†’ Repairing โ†’ Ready
Add internal notes visible only to staff
Link installed parts directly from inventory
The customer receives an automatic WhatsApp notification at intake
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04
Step 04

Manage parts inventory

Track stock without spreadsheets. Every part can have a minimum threshold and all stock movements are recorded.

Add parts with their code, category and purchase price
Deduct stock automatically when you link a part to a ticket
Print barcode labels for the counter or stockroom
Real-time low-stock alerts on the Dashboard
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05
Step 05

Close the repair and collect payment

When the repair is complete, record payment and generate the digitally signed handover PDF.

Record the payment method and amount received
Manage deposits and balances separately
Handover PDF with the customer digital signature
Everything appears in Payments and the Dashboard
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06
Step 06

Digital signatures through the web app

The customer signs directly on your tablet or shop display. The signature is embedded in the PDF with a timestamp and cryptographic validation.

Sign on a touchscreen with a stylus or finger
Timestamp and unique hash for validation
PDF with the cryptographic signature attached automatically
The customer receives a signed copy by email or WhatsApp
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07
Step 07

Work with other repair centres

Build a network of partner repair centres. Shared tickets and transparent history allow work to move safely between partners.

Request or accept partnerships with other RepairOS centres
Transfer tickets between centres with their complete history
Shared dashboard for partner ticket status
Automatic invoicing and payment splitting between locations
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08
Step 08

Buy and sell used devices

RepairOS also manages purchases and sales of used devices with compliant PDF records, all in one place with no external apps.

Buy a device from a private seller with a signed record
The device automatically enters sales inventory
Sell with a receipt and payment tracking
Complete purchase and sales history for every device
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09
Step 09

Monitor everything from the Dashboard

Open RepairOS and see open repairs, daily revenue, parts to order and waiting tickets at a glance. KPIs update in real time.

Open repairs, ready for pickup and waiting for parts
Daily, weekly and monthly revenue
Visual alerts for parts below minimum stock
Latest staff activity for each shop
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10
Step 10

Multiple locations and roles

Each location has its own inventory, team and settings under one account. Roles ensure that every operator sees only the appropriate areas.

Add multiple locations with the Business plan
Roles: Owner, Admin, Front Desk, Technician, Inventory
Separate opening hours, logo and business details for each location
The owner sees combined KPIs for every location
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11
Step 11

Install the mobile app

RepairOS is a PWA that installs from the browser on iPhone and Android. Scan QR codes, update statuses and notify customers from your phone.

Install on iPhone from Safari โ†’ Share โ†’ Add to Home Screen
Install on Android from Chrome โ†’ Menu โ†’ Add to Home Screen
Scan a ticket QR code to open the repair instantly
Receive parts into inventory by scanning the supplier barcode
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12
Step 12

Customer portal and online quotes

Every ticket generates a secure TRK code so the customer can check progress independently. The Full plan also receives online quote requests.

Share the TRK link with the customer by WhatsApp or SMS
Customers see the full status history with dates and times, without signing in
Portal quote requests appear under Web Requests
Reply or convert the request into a ticket with one click
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13
Step 13

Reports and statistics

Monitor monthly performance, repair trends and revenue by payment method. Export PDF reports for accounting.

Repair statistics: volume, average turnaround and completion rate
Revenue reports filtered by date, method and operator
Export sales and purchase reports as PDFs
Low-stock part alerts on the Dashboard
FAQ

Questions about how it works

How long does it take to get started?
A complete setup takes about ten minutes, including registration, shop details, the first technician invitation and the first ticket.
Do I need to install anything?
No. RepairOS is fully cloud based and works in any modern browser on computers, tablets and smartphones.
Can I import my existing customers?
Yes. Upload a CSV containing existing customers and devices from Settings โ†’ Import.
Is the TRK portal included in every plan?
Yes. Every ticket automatically generates a TRK code that customers can use without an app or account.
Is there a mobile app?
Yes. RepairOS is a PWA that installs directly from Safari on iPhone or Chrome on Android.
How do quote requests work?
With the Full plan, customers submit requests from the public portal. Requests appear under Web Requests and can be answered or converted into tickets.
How does the digital signature work?
The customer signs on a touchscreen. The signature is embedded in the PDF with a timestamp and cryptographic hash.
Can I collaborate with other repair centres?
Yes. RepairOS collaborations move tickets between partner centres with a complete shared history.
Does the digital signature have legal value?
The generated PDF includes a timestamp and cryptographic signature hash to demonstrate document integrity and timing.

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How RepairOS Works โ€” Repair Shop Workflow